Their body shop and service teams have the kindest people, very professional as well.
The internet salesperson Adam Thiele demonstrated exceptional expertise and professionalism throughout the entire process. From the initial inquiry to the final transaction, his communication was clear and responsive. Provided detailed information about the vehicle, addressing all questions and concerns promptly. Facilitated a smooth negotiation, ensuring a fair deal for both parties. Efficiency in handling paperwork and coordinating the logistics of the purchase was commendable. Overall, his dedication to customer satisfaction and proficiency in every aspect of the transaction made the buying experience enjoyable. . Brad Matusiak. November 2023 Purchased a 2020 Ford Edge
We purchased a ‘23 Ford Platinum Explorer with quite a list of “must haves. It took us about 18 months to find just the right one. Our Sales Person, Scott Sawejka, was very patient, knowledgeable, professional and helpful. We really couldnt have asked for more. We’ve purchased vehicles previously from Soerens, and the experiences have been almost perfect. Their maintenance department is one of the best we’ve ever worked with. We would highly recommend Soerens as a “go to” dealer.
Was a great oil change experience
Soerens Ford is the best dealership I could have asked for as a new car owner. I was able to purchase my first new car with them at a great price, but the service since has been excellent. Tyler in the service department has never once let me down in 4 years and continues to excel in his care and expertise on my vehicle. The kind of care he gives is the kind that keeps me happy and loyal to Soerens.
I worked with Todd and Arden and had a wonderful experience from start to finish. Very clean dealership with a seamless process. Highly recommend working with them!
Scott was our salesman and he was wonderful
Scott was our salesperson and he was awesome! He was knowledgeable, good listener, super salesperson. Go to Soren’s Ford and ask for Scoot!
Worked within my schedule and cleaned the car well after services were performed. Told me exactly what would be done and followed through on their promise that the repairs would be done by the end of the day.
Excellent work by John and Doug to follow through on the Ford Bronco Sports were were looking for. We had some specific requirements so they had to search all over to find, and they did.
Very helpful people and considerate of my needs. They want to sell you a vehicle.
Excellent Service On time
Tyler always has taken great care of me and my car. Soerens Ford has given me great service. Chris C
Great fish fry! Excellent service staff! Good price point.
I went to go on a break and found out I had a flat tire. Caleb was extremely helpful with getting me in ASAP (15 min later). I was able to have my tire repaired and get back to work. I wasn't expecting to get in today. I appreciate the outstanding custom service, Caleb provided today. Caleb also assisted in a quote for some additional services needed. Thank you!!!
They are always accomodating to my service needs, even if it is a same day need. Love the perk of them dropping my vehicle off at my place of work when the service is done.
I am so happy with my new 2023 Ford Maverick Lariat, Hybrid, Lt. Truck. My salesman, Nick P., was very professional and knowledgeable. He was extremely helpful, patient and made the experience enjoyable. I would definitely recommend and go back again.
Outstanding work and good prices
Great service on recall , service was completed very fast compared to time allowed for service.
This was the best car buying experience I had since I purchased my first new car in 1972! Nice looking dealership, friendly, and true professional staff. This was an internet sale. The dealership is located in Brookfield, Wisconsin, I flew in from my home in Falls Church, Virginia. The salesman picked me up at the airport, we test drove the car, closed the sale, and I left the dealership in just a few hours to drive home. This 2023 Ford Explorer Platinum is a beautiful car and it ran perfectly. Thank you Soerens Ford of Brookfield!
My family has been dealing with Soerens since the beginning. My father bought his first car from Soerens when they were down on Capital Dr.. I love being able to buy or lease from Soerens. Especially Mike Walsh and Tyler from the service department!!
Review of service department only…needed a last minute oil change before a road trip. Not my regular dealership but they got me in within a days notice and treated me as if I’ve been a long time customer. The advisor was friendly and knowledgeable. During service they noticed my truck had an open recall and resolved the issue and oil change within an hour. Quick, friendly, and exactly what I needed.
We had a great experience with the service department. After going to Lake Ford several times for a warranty repair and being treated poorly, we decided to visit Soerens. Barb in the service department was fantastic! She called regularly with updates, always has answers and listened to questions, and if she didn’t, she’d find the answer or work with us to find it. We accomplished more with Soerens in two weeks than we accomplished with Lake Ford over the last year and a half with our vehicle, and most importantly, we had the repair work done we had ...
Great customer service, very patient, the staff take time to give updates and answer questions.As a woman this is not always the experience to be treated with respect and a spirit of courtesy.
Doug Luling was outstanding in helping my wife and I with ordering our new Ford Escape.
Doug Luling was a pleasure to work with during my purchase of the 2023 Ford Escape PHEV. He always made himself available answering any questions I had. I would definitely recommend Doug to anyone looking to buy a new Ford.
Best Ford Dealer in Milwaukee.
I can’t thank Doug enough for helping me make the best decision ever to get a 2023 Ford Bronco! Very large vehicle, but so enjoyable to drive. For anyone with dogs. This vehicle does fit dog kennels and you are still able to see out the rear view mirror! Major plus
My sales person, Doug, was great! He was patient over months of me trying to decide on the right vehicle for my needs and never got pushy. The sales manager, Mike, made the process easy once we settled on the right vehicle and made the deal without a lot of unnecessary negotiating.
Doug really helped me with the purchase of my bronco. I wasn’t 100% sure if I wanted to purchase the vehicle but he let me take it on an extended test drive which really helped. I was so happy with the way he showed me how to work all the features and options on the vehicle. Thank you Doug!!! I will be back!
Excellent experience buying a new Ford Bronco from John Schultz! He got us exactly what we wanted. He was great and THE best salesman to work with! It’s our 4th vehicle from Soerens and definitely won’t be our last!
My service advisor, Tyler was so kind and helpful. He even recognized my voice when I called! We have been lifetime customers of Soerens Ford for both purchasing vehicles and servicing them for over 40 years. They are honest and stand behind their work. It truly is the home of the nice guys!
The service was great
Excellent service! Caleb is an outstanding service advisor. Mechanics Jose and Andrea were also very helpful and went out of their way to show me more of my vehicle’s features that I didn’t understand. Keep up the great work!
Bought my last 3 cars from Sorens and any work that needs to be done, I get it here also.
Great Ford dealership! During my ordering & purchase process they were straight shooters. They did not play sales games or add stupid items like ‘paint protection’ to run up the price on my Bronco. MSRP on the ordered Bronco. Highly recommend Matt in sales if you need a Ford!
Had a great experience at Sorens Ford. Thank you Doug for all your help.
Soerens Ford Aug 8, 2023 Barbie doll We were very pleased with the personal service we got at Soerens. John Schultz was very thorough in explaining all of the features of the car and how to use them . We really appreciated his attention to detail in every aspect of the transaction. We highly recommend Soerens Ford for your next vehicle. They are truly the home of the nice guys.
We were very pleased with the personal service we got at Soerens. John Schultz was very thorough in explaining all of the features of the car and how to use them . We really appreciated his attention to detail in every aspect of the transaction. We highly recommend Soerens Ford for your next vehicle. They are truly the home of the nice guys.
Excellent experience! The best dealership I've had service at hands down.The only thing I can complain about is iron fallout in my paint near the place they were working on. Not a big deal, because I have the means and knowledge to remove it, but someone who doesn't might be a little more upset about it. I'm super picky, most probably wouldn't have even noticed it. If there is grinding or cutting, maybe cover that area with a fire blanket or something similar.
Stellar service at Soeren’s Ford. Professional, friendly and honest staff at Soeren’s that take care of their customers! Thank you John S and Mike W with the sale of my new car, Anne in finance, and Tyler is service! You are home of the nice guys with great customer service. Thank you!
Oil change & tire roration"The works" as always, service counter rep was awesome! Work was timely & got a carwash. Life is Great😊
Everyone was helpful, made me feel at ease and not so stressed about buying. Whole atmosphere was quite calm and reassuring. Big thanks to schuyler sodemann and arden casanova, you two made it so simple.
I came in with air/rumble noise from the engine compartment when excelerating or going up a hill. There was a possible $150 fee to check it out. Turns out during my last oil change the tech didn't put the air cleaner housing back together correctly and it was causing the noise. Result, no charge and they even washed my Escape. I was happy and the mystery noise was gone.
Soerens is easy to work with as far as buying a vehicle and using their service department
I brought my car in for an oil change and routine check up. I was advised at my last check up that my rear brakes likely would need to be replaced by the next check up. That proved to be true. I expected I would have to make a separate appointment to get the brakes done at a later date and bring the car back in. However, Soerens service department managed to get the brakes done while I waited, even though that work was not on their schedule. As always, Tyler was great to work with.
I ran into an electrical problem flat towing my 2023 Bronco. Soerens Ford corrected my problem in just one day! Everything has been working perfectly since then!! Extremely Satisfied!! TLH
Never had a problem there. Always fixed right the first time. I enjoy working with Tyler. Excellent advisor.
Great customer service and very knowledgeable service department will definitely return for service on our vehicles
Whenever I go into Soerens Ford for service on my car, it’s a great experience. I ordered my Bronco with Scott Sawejka at Soerens and he made the process super easy and simple! From the start of picking the car and package up until the delivery. I will forever to go Soerens for my car buying needs!
Best dealership I’ve ever experienced. Friendly customer support and salesmen. Big shoutout to Scott Sawejka for treating me like family and not profit!!
I was very impressed with the knowledge and professionalism of the guys in the service department. They were quickly diagnose and fix an issue with my battery. They were friendly and efficient. Nate in particular provided stand out service. You are lucky to have him on your team. Thank you Soerens for providing quality customer service!
Had a pleasant experience buying a car from Schuyler. Incredibly helpful and professional. Made the car buying process more enjoyable. Highly recommend!
Return customer of Soerens Ford having purchased last 2 cars there. Doug Luling was very knowledgeable, answered every question and has a great personality making him easy to work with. One of the nice guys!
My husband had his tires rotated and balanced on his Ford F150 and the service tech did an incredible job! The truck drives so nice now and the truck feels so smooth, has not been like that for a long time! We were very happy 😊 Ashton was the name on the invoice, thanks again Soerens Ford! a new truck again
Another great experience at Soerens Ford. Tyler is always so friendly and accommodating in service and always takes great care of me and my car. John in sales has always been honest and helpful with my last 2 car purchases at Soerens and I just bought my 3rd vehicle recently. Mike the manager “eye candy” was straightforward and very helpful in convincing me to buy from Soerens again, and I will. Your honesty and excellent customer service are greatly appreciated. Thank you Soerens for truly being nice guys to deal with!
Great relaible service and quick response. Very professional and accommodating.
Schuyler was great! He answered all of my questions and ensured the process was as quick and painless as possible. Highly recommend - thank you Schuyler!
Courteous helpful apologetic if necessary took time to explain most things but we still need more explained as cannot always move from screen to screen
I return to Soerens because of the way I was treated by the service department the last 13 years. Everything about buying a new vehicle are things I wish I could live without. Scott Sawejka and the sales manager, Mike Walsh, made this experience very pleasant. Scott actually shined the light on things I thought I wanted that would have made the vehicle more expensive and would have came consequences (lower gas mileage, less smooth ride, will never use...). Scott doesn’t seem to mind if I return with questions or to be reminded how to use or reset a feature.
Purchased a 2020 ford explorer. Car was immaculate. Salesman,Doug, was very knowledgeable and a pleasure to work with. Car buying is not always a pleasant experience but this one was from the time we walked in the door until we drove away with the explorer. Recommend this dealership.
Amazing place wonderful staff
Pete was a dream to work with. The whole team made my buying experience pleasurable.
Customer Service at Soerens Ford is by far superior to all other Ford dealerships in the area. The service department personnel can solve most auto issues, and will work hard to give their customers world class attention. I'm confident in their workmanship and trust in their performance.
Easy to make appointments when I needed it. Service writer was very courteous explained that it take a little longer because of unforeseen problem. Was very happy with service done that day
Great service on my Ford Expedition Max for a broken tailgate window. Zach took extra care in explaining what needed to be done
Friendly honest professional service every time. Very good communication. Work completed within given time frame
They are always courteous, well-priced, and clean. Great place to have your car serviced.
The service department at Soerens ford is outstanding . Had some work done on my forget edge, and it was done in less than a hour
Soerens has always taken great care of our family. The people always make the difference. You get the feeling that Stephanie empowers the team to make the right decisions for the customer. I’m going to miss several people, but would like to specificity call out Tyler in Service, Adam in Sales and Anne in Finance. I only know the Technicians based on a job well done, but thank you for doing what you do. If you’re in the market - they listen and do not pressure you. If it’s service that’s needed - they will make ...
Always a great experience working with the folks at Soerens Ford. This time specifically, Doug Luling, was immensely helpful through the car buying process. From start to finish he communicated the steps in the process and made the whole deal comfortable, and, dare I say, fun! Chris Palmisano, in the Finance Dept, was also a huge help explaining the different options and working with us to set up extended service and a payment plan.
Gorgeous show room, clean and staff were well dressed and groomed. Actual Model T Ford in the showroom!
Brett and the Soerens sales guys kept looking for my desired vehicle while keeping the hunt fun and simple.
Told them what I was looking for. Hard to find. A bit of time later, they called with a find. A few hours of contemplation later, the sale was complete with ease. Nice to work with.
I’ve been a Soerens Ford customer for my personal vehicle for several years now. Most recently I bought the car in for two recall issues, oil change and tire rotation. The work was done in little more than two hours. In addition to the shuttle ride back to work, they delivered my car to my workplace after the work was completed. So convenient. Love that service!! Thanks Soerens. You guys are the best! Highly recommend.
Very helpful and thorough. Answered questions. Made our research easier.
The entire experience was exceptional. From Sales to Financing - the entire team went out of their way to help me find the vehicle I was looking for and made it and excellent experience. I could not have asked for it to be easier. Very stress free! Great Teamwork! Thank you Soerens!
I worked with Blake and Arden to purchase a Bronco Sport. Blake proved to be competent and resourceful in guiding me through the whole process and answering my questions. Likewise on the financing side, Arden patiently ensured that I clearly understood every step and my options before signing the dotted line. They made the experience as easy and pain free as I could have hoped for. I commend them both and would recommend Soerens for any would be buyers.
This was our second time buying a vehicle here! Our salesman and the manager were able to complete the sale to our satisfaction and ensured we got the truck we wanted. The application process was easy and not too lengthy. Plenty of water and soda offered while we waited and negotiated.
Soerens once again has proved that when the time comes to purchase or lease a Ford product you have a friend and partner. From shopping and purchase to delivery they are there for you. It is apparent that all involved are cut from the same cloth, unbridled customer satifaction. Over the years purchasing close to 20 vehicles for work and personal use alone speaks for itself about the team at Soerens.
Bought a vehicle from them. Doug was very helpful, and we were able to make a deal happen. From start to finish, I was there a couple of hours. Quick and easy
Great communication from Tyler!
Soerens Ford is really home of the nice guys. Blake took care of me and all my needs when ordering my new Ford Bronco. He carefully went through each option to help me understand what would fit my needs the best when building the vehicle. I can’t wait for it to arrive and to drive it. It’s even better knowing that I had the best attention and service to go with.