Customer Testimonials
Soerens had a great price on tires, and they were easy to work with. Scheduling was quick and painless.
Great customer service. Excellent communication. Provided the service in the timeframe they said they would.
Great communication. The person I talked to was very friendly and the tech that showed up was on time and very helpful.
The service I received on my 2012 Ford Focus was accurate, professional, and performed in a timely manner.
The pick up and drop off service is so convenient for me. I think it is a great service that they offer!
The Body Shop Manager was courteous, friendly and knowledgeable. The repairs were done in a professional manner and completed on time.
Pick and delivery, did not need to make plans to drop off, they picked up. Pick up in AM drop off in PM
It was for a recall related to my door and a spot Weld failure. Took a while to get an appointment arranged with a loaner car, but once we did it was a fast and efficient process that couldn't have gone any smoother. And it's SO nice to not have to climb in and out of my Escape's passenger door every time.
The tire I have patched blew out on the highway 3 days after I paid to get it fixed
Easy. Fast. Reliable Good experience and made my 20k check a breeze. He priced out some options for my next service too.
Pick up and delivery was great. Love the new tires. Everything was very professional and done on time
I purchased a 2023 Ford Escape from another dealership. Soerens is closer to me, so I used them for service. I was close enough that they picked up the vehicle and brought it back. There were some recalls and items covered under warranty that they pursued even though I only brought it in for the warranty item. They even got Ford to pay for a part that was related to a recall even though it should have been stored from the previous partial service for the recall. I'm happy with Soerens service.
Quick and accurate Don't have any more to say Still don't have any more to say
I had a great experience with Soerens Ford Service. They completed an oil change and took care of a recent recall on my vehicle. The entire process was easy and convenient, and they even delivered my vehicle back to my house with no issues. Everything went smoothly from start to finish. I really appreciate the excellent service and would definitely recommend Soerens Ford!
They didn't fix the truck. Cannot seem to duplicate the problem, even though they had to pick up the dead truck with a tow truck .
Job was incomplete, was instructed to go into facility for completion. Called to schedule an appointment and was scheduled out 1week after I paid. Car still runs noisy but I will need to wait to complete the process, not what I expected from a place that offers drive in and we can see you service
I had to return because the protective shield fell down after I left.?
Great friendly staff Great friendly staff from appt making to drop off staff, delivery of vehicle with a wash great touch see you soon.
If I'd have known when I bought my truck at a different Ford dealer that the premium maintenance package I spent $1000 on was dealer specific I never would have bought it. I also bought the extended warranty out to 100k miles. The difference between the two and how to use them was not clearly explained to me. When Soerens said the selling dealer needed to release the maintenance contract so I could get my oil change there I contacted Kunes Ford and they said they've never heard of that. They had already started on my oil change so ... Read More DealerRater - Sep 21, 2026
No support for me the customer. Did not complete what I needed to be completed.
I spent $10,000.00 with your dealership and I am very disappointed and disgusted with the management and service I received.
I am still waiting for a signed copy of the goodwill statement that they were to submit on my behalf to corporate Ford as they knew of the defected 10 speed transmission.
I created a document that acknowledges what took place during the entire transaction.
I am going to expose this poor representation of me the customer to the public every chance I get.
Tim Goetz 262-269... Read More DealerRater - Sep 18, 2026
Soerens Ford provides exceptional customer service, proactive communication and an outstanding concierge service. They make it seamless and easy from start to finish.
Very professional and courteous. Pickup and delivery service is great. I've always been treated well by Soerens service center,
Honest. Reliable. Timely. Personable. Attention to detail. Knowledgeable Cost proficient. Quality-driven. Customer satisfactory focused. Mikey & Chris in the service department were so patient with me. terrific! Ten gold stars for both of them for putting up with me...and then some.
Absolutely amazing! Matt and Alan are rockstars! From my inquiry to purchase they were absolutely amazing! 10/10 highly recommend!
They took my truck at 730am. I had to be picked up at work at 330pm. And wait two more hours for the truck to be done. They had it all day. Missed doctor appointment.
Pick up and delivery or mobile service is a wonderful convenience! Master mechanics working on your truck... priceless.
We have been loyal customers of Soerens Ford for over 27 years. They have always been honest, fair, and helpful.
The service was good but I had to check to make sure oil change was done since fluid levels weren’t topped off and there wasn’t a sticker.
The at home service man was prompt and knowledgeable. We discussed other services that Soerens has available.
Greta service. In town for a seminar and needed an oil change on my F-350 work truck. Mikey was very professional and helpful. Only reason not a 5 star is I had called ahead to make the appointment and had a marker light out. Explained that I needed them to replace it while they had it but failed to order the part.
Service was ok. Was surprised at some of the service pricing for fluid changes. Not expecting to pay $1400 for service.
I took my vehicle in for a recall check up, my vehicle was there for four hours. Then I was called with $1,700.00 in recommended repairs. One being my wipers which were Bosch and only 6 months old, the wipers are not streaking
Fast service, reliable and honest. They were on time and brought the vehicle back in great shape.
This was my first time at Soerens and from my first interaction to my last, everyone was cheerful and positive to deal with.
The Soerens Ford team provided exceptional customer service! They kept me informed of the services being performed and timeline for completion. They delivered the Bronco before scheduled time.
I was greeted and signed in promptly. They knew why I was there. At the end, I was surprised to find out I had enough reward points to have my service for free!
She provided terrific customer experience and kept me informed of the timeline to complete the Bronco repairs.
I can't say enought of this place. It was estimated to take a week to get the work done on my car. I dropped my car off on Tuesday late morning for body work and they shop was already calling me that Thursday to come pick it up. They did excellent work.
I had a great time with Hilary she got a great deal on my Ranger lareit she was upfront with me and nice. I gave her 5 Stars. Thanks again John S Bauer
I had an oil change and a tire rotation done on my vehicle yesterday. I really appreciate you service and the new building is wonderful. I had my 2 year old son with me but we had the opportunity to play in a nice space they created for children while we waited. Very clean the bathrooms smell and look amazing. Staff is very freindly and offered food and drinks. So many things as to why I would recommend your service to be done here. The price was also great for the service I recieved 10 out of 10. Thank You 😊
Service took to long Took a full day plus to complete which far exceeded expectations
Awesome service from hector tim and Alex great customer service that’s all great job parts department also nice to work with
Very professional. Great service. Home pick up and delivery for an extended service was a definite plus.
Mikey my advisor and the technician did an awesome job handling my repairs in a timely fashion.
Took care of all my problems Found an issue I didn’t even know I had
My truck was leaking transmission fluid again. Based on the pictures i showed them & that this being the 3rd visit, they took my truck in on the spot to properly access the issue. They brought me into the shop to explain/show me what they found. It turns out it was residual trans fluid from the previous repairs that was dripping onto my garage floor. Nate cleaned up the affected area & assured me that the issue was resolved. To date, no more leaks so I'm good. Thanks to Mike & Nate for being persistent & vested in ... Read More DealerRater - Sep 10, 2026
Great service Spence great service Thank you ?? great service Spencer Thank you hector, Angelina, dawn, and Spencer. Great service
Great dealership experience a rare kindhearted dealership Mikey works very hard however will never mention it
Did warranty work on two different vehicles one in shop the other was at my house. Thanks for doing a great job on both.
I was able to get a same day appointment. Everyone was helpful and friendly and the work was performed as expected.
Horrible. Completely misdiagnosed problem. Would have cost $6000 and wouldn't have fixed the problem Will never buy a ford again.
Always quick, courteous, convenient, and reliable We have used Soerens for years. Always satisfied with the service.
He's friendly and is easy to work with. Very clear with communication. Made the whole visit easy.
This was best buying experience I have ever had. Mason couldn't have been more helpful.
Current the service manager was very helpful and professional went above his obligation to help me
The support has just been above and beyond. We were in some time pressure and Alan and Rick just came through and delivered on exactly what we needed. They weren't pushy and they didn't ask more questions than were necessary. Couldn't recommend them more.
Everyone I've have dealt with at Sorens has been very nice , informative and honest . I definitely would recommend Sorens to others.
An issue with the wiper windshield wiper function two or three months after buying the new vehicle was about to leave on a trip and they were able to work it into the schedule the day before I left so I was grateful that it was taken care of for safety purposes
This is our second horrible experience with the service department, communication was awful and overall experience was awful. From the work done to the rental that smelled like weed and shook horribly. Plus the inconveniences.
Able to make the repairs in a reasonable amount of time. The pickup/delivery from and to my house was very helpful. Will definitely be going back for future repairs as needed.
Sorens Ford body shop was amazing to work with. This is the second time I used them. They explained everything to meand they answered all my questions. I was informed the estimate time of 1 week to complete the work. I dropped my car off on Tuesday and to my surprise they had it done that Thursday. They did excellent work.
Professional. Prompt. Clear. Accountable. Mikey was professional, prompt, dependable, clear, accountable. He gave timely updates, identified repairs with a proposed solution, and made sure all my questions were answered. Great experience!
A pleasure to do business with a place like Soerens Ford. Clean, effective and organized. In and out like clockwork for my last two visits. Looking forward to coming back next time.
Excellent experience with their mobile service!
Whet in for works oil change and asked for s five sheel rotation and was told no problem and when I arrived home and recheck and found that ess not the case. Reason I left my last service dealer was for that same reason, if you don't do five wheel rotation best you let customer know. Other than that everything was great as we have been using Soerens for our other vehicles for some time. Thanks
Very poor communication. Service advisor said he was going to call me back multiple times but did not. Left voicemail on service manager phone but didn’t get call back.
I love going to this dealership for service. The employees are friendly and explain everything very well. The quality of service I receive is top notch here, and I will continue to bring my car back here for routine maintenance.
I love the service coming to me, you're traveling van is a great idea Your mobile service is fantastic
Sorens Ford service is awsome.I used there valet service..That was also outstanding they were we prompt both on pick up and delivery. Called before pick up and when the vehicle was delivered. Angelina the service writer did an awsome.job scheduling service and worked to get the time I needed. Great job Sorens staff!!!
I took my car in for an oil change and for some general service. I was able to make an appointment at a very convenient time. I dropped my car off and when it was done, they delivered the car back to my home!
I purchased a number of cars and trucks and cars from Sorens over the years and they have always been fair and very professional.
Curtis did not assist me. Mikey Chapman did. He was very professional and helpful. He anticipated my questions re: recalls on my 2019 Explorer and Reward dollars.
Good experience in sales with Doug and in business office with Alan. Have all our service done at Soerens Ford.
A service advisor, Mikey Chapman, has been great to work with. Open communication and timely completion of work as described.
Can't even say how much they did to help my situation. Thank you all the way from LaPorte Indiana. Big thanks to Spencer Beard in the service department
I love this place. I am Not happy with Ford. Software update on my vehicle but no one including this dealer was notified and I had to pay for it, including the diagnostic to find out it was the Software update.
Extremely helpful getting my truck done in 1 day, I had a weekend trip planned, and I really appreciated the help from the service manager and technician getting things done before my trip.
Ok - the problems I have with the vehicle could not be solved as they are designed in. They are a very quite indicator warning that cannot be heard and erratic lane guidance operation. Our Honda Civic is infinitely better...
It was nice and fast Mikey was polite and helpful The service was more than what I expected
Above and beyond to help me in a major time of need Spencer needs a raise
I chose the on-site service for the first time and they called when they were on the way did the service. Worked out well.
One tire was low after being worked on, Mikey checked it and refilled it to the proper pressure. I will check it regularly to see if it holds pressure properly.
Soren’s Ford-Brookfield did an excellent diagnosis and fixing of an unusual car issue, that is a walnut stuck behind brake pad, probably due to a squirrel.
The service technician was able to diagnose and locate the walnut in my wheel, lodged between brake pads. The dealership was very accommodating in having a service valet, with a back-up car, to return my vehicle home. No charge for the tech inspection/valet; probably because my brand new car is less than a month old, insure what inspection policy/charge would be otherwise.
Ithe Mobil technician was assigned to my recall on my F150. He came to the house performed the necessary reprogramming for the computer and left. Very convenient!!!
I took my motorhome to Soren’s Ford Service Department had it towed there at great expense because I was told that that was the place to be. When I got there, Spencer told me they would get it in in a week after 2 1/2 weeks I pulled up. I can’t believe how much they led me on that they would get to my vehicle when all the time they didn’t wanna do it? I also asked them to do bodywork and give me an estimate on that. They didn’t even led me on that they would get ... Read More DealerRater - Aug 21, 2026
I had great service there the other day. I had a recall on a truck that I had just purchased. They were extremely helpful with some questions I had about my truck. I’m also having recall done on another vehicle and they are coming to my house. So convenient. Thanks Ken
I had a 9:15 appointment for an oil change and called at 2:30 and it was still waiting to be done. I then canceled the appointment and picked up my truck.
